Subject of Terms
These terms and conditions apply to the services set out in Square Knot Ltd website or as contained within any of its advertising brochures and relates to any course, activity, event, programme or expedition between us, “Square Knot Ltd” and you, the “client”. All references hereafter to any course, activity, event, programme or expedition will be referred to as the “activity”.
About Us
All activities advertised on our website are operated by Square Knot Ltd registered in England and Wales, company number 15607170.
How to book
To make a booking you can contact us either by telephone or email. We will reply by email confirming your booking with the Subject Heading “Confirmation of Booking” in which we will detail:
- Dates
- Time
- Location
- Nature of the activity
- Costs
- Specific joining instructions where applicable
- Negotiated obligations or responsibilities of either party where applicable
Costs
All costs advertised are inclusive of all expenses incurred by Square Knot Ltd unless otherwise stated. Costs do not include expenses which may reasonably be incurred by the client.
Invoices
The invoice will outline the payment options and will be payable within 28 days of issue. It is important to check the details on the invoice when you get it. In the event of any discrepancy, please contact us immediately.
Once you receive this invoice it is your responsibility to check the details contained therein are correct. If any details are incorrect the documentation is to be returned to us within 7 days of their receipt.
Course certificates or any other article of attendance or course material will not be released until payment has cleared.
Payments
Payment can be made;
- By a direct bank transfer to our normal business account
Please note we do not accept cheques.
Cancellations by Us
You are entitled, if appropriate, to be compensated by Square Knot Ltd for the non-performance of any contract except where:
- The activity is cancelled because the number of persons who agreed to take it is less than the minimum number required, and you are informed of the cancellation in writing 7 days prior to your activity,
- The activity is cancelled by reason of unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised,
- Force Majeure: Square Knot Ltd will not be held responsible for any delays or alterations to any activity caused by illness, weather, strikes, war, terrorism, political events and any other circumstances clearly beyond our control.
We do however, assume the right to cancel any activity at any time and should such a cancellation occur, other than in accordance of sub paragraphs above, then Square Knot Ltd will offer an alternative activity and you can choose whether to accept the alternative or a refund. The alternative activity should be of at least the same standard as the one you booked or, if it is of a lesser standard, you should be refunded the difference in price between the original activity and the alternative.
You are entitled to cancel your booking within 7 days of receipt of your confirmation invoice as outlined in Section ‘How to book’ above. In addition you or any member of your party, may cancel your activity at any other time. As we start to incur costs from the time the contract is confirmed we attribute the following cancellation fees:
- More than 30 days notice: No charge
- 29 – 14 days notice: 10% of cost.
- 13 – 7 days notice: 50% of cost.
- Under 7 days notice: 75% of cost.
- 24 hours notice: 100% of cost.
Notification does not include non-working hours for example weekends and public holidays where neither party would reasonably be expected to receive communication. e.g. a cancellation notified after 5pm on Friday evening for a booking on the following Tuesday would be considered as 24 hours notice.
If you cancel any activity within 7 days prior to the activity and your deposit is forfeited you may rebook on an alternative date and we will retain the deposit as part payment for that alternative date.
Prices & Surcharging
Even though our prices are accurate on the date published we do we reserve the right to change any of those prices.
The Late Payment of Commercial Debts (Interest) Act 1998
( 2A )The relevant day for a debt is—
(a) where there is an agreed payment day, that day, unless a different day is given by subsection (2D), (2E) or (2G);
(b) where there is not an agreed payment day, the last day of the relevant 30-day period.
Section 5.A, of The Late Payment of Commercial Debts Regulations 2002 states
(1) Once statutory interest begins to run in relation to a qualifying debt, the supplier shall be entitled to a fixed sum (in addition to the statutory interest on the debt).
(2) That sum shall be–
(a) for a debt less than £1000, the sum of £40;
(b) for a debt of £1000 or more, but less than £10,000, the sum of £70;
(c) for a debt of £10,000 or more, the sum of £100.
Statutory interest is 8% plus the Bank of England base rate for business to business transactions and is calculated on a daily basis following.
These sums shall be added to all overdue invoices as our legal entitlement.
Our Insurance
Square Knot Ltd is insured up to maximum of £6,000,000 against claims including Professional Liability, Public Liability and Medical Malpractice.
Our insurance is underwritten by Zurich Insurance Plc.
Water based training is insured via membership of the Royal Life Saving Society this includes up to £10,000,000 Professional Liability and Public Liability.
Certificates of insurance are available on request.
Health and Fitness
Any client suffering from any mobility impairment, illness or disability or is undergoing treatment for any physical or pre existing medical condition must declare the true nature of such condition at the time of booking. It is the client’s responsibility to make arrangements for the provision of any medication or other treatment which may be required during the activity. Any failure to disclose any such condition will constitute a breach of these booking conditions may result in such persons being excluded from the activity in which case all monies paid will be forfeited.
Clients must ensure they are familiar with the physical requirements for their booked activity. Whilst we can provide advice and guidance it is the responsibility of the client, or if under 18, their parent or guardian, to ensure that they are sufficiently fit and competent to complete their chosen activity. Square Knot Ltd reserves the right to withdraw any person from any activity at any stage without refund should that person’s physical condition seriously impede or endanger the health and safety of themselves or others.
We reserve the right to decline the participation or attendance of any client whose fitness is such that in the opinion of the designated Square Knot Ltd instructor is unable to complete any activity. Should that person wish or be forced to make alternative accommodation and travel arrangements then Square Knot Ltd will not be held liable for any such costs that is incurred.
Age
Only persons over the age of 16 years and over may participate on an activity which is made publicly available.
Your Responsibilities
Clients must accept personal responsibility for any additional expenses incurred through their own lack of punctuality, carelessness, competence, negligence, illness or lack of fitness. The client shall reimburse Square Knot Ltd for any loss or expense reasonably incurred.
On all of our activities it is necessary that all customers follow instructions and guidance given by the designated Square Knot Ltd staff member providing that they are deemed reasonable and safe. The safety of our customer is of our paramount concern and the responsibility for any safety decisions ultimately rests with the allocated Square Knot Ltd staff member.
Should any client commit any illegal act within the statutory definitions of the UK or if abroad, the host country, or behave in a disruptive, threatening or abusive manner likely to cause any alarm, harassment or distress towards any person or in any manner likely to cause danger to another person or property, we may terminate your activity or travel arrangements without any liability on our part. Should this occur you may become responsible for your own travel arrangements home and we may make a claim against you to recover any costs incurred by us and may also initiate criminal proceedings.
We reserve the right to decline the attendance or remove from activity any individual whose behaviour is, in the opinion of the designated Square Knot Ltd staff member, unacceptable.
Limitations of our liability.
We are obliged to take reasonable care to provide you any service or facility that we advertise. Should you wish to make a claim then you should evidence that reasonable care has not been evident in our provision of services or goods.
Baggage and personal effects brought onto any activity are at all times the responsibility of the customer and we accept no liability for their damage or loss.
Square Knot Ltd reserves the right for client orientated payment for any damage caused or inflicted by any deliberate act, negligence, recklessness or willful omission to any property or equipment belonging to our company, its agents, suppliers or providers.
Square Knot 